Technology Upgrade

This system upgrade is an important technological advancement for the Credit Union and for you as it provides improved security, enhanced services, and greater banking convenience. Upgrading to a newer technology provides us with a stronger, more reliable, and more efficient system today as well as the ability to improve into the future with more capable applications, better information security and a highly redundant disaster response capability.

All locations will be closed on Monday, June 3, 2024 and returning to normal business hours on Tuesday, June 4, 2024.

We will offboard the old system at the end of the business day on Friday, May 31, 2024 and begin the onboard process through the weekend. Again, because of the complex nature of the upgrade, all our branches will be closed on Monday, June 3, 2024 and reopen with the new system on Tuesday, June 4, 2024.

Yes, you will have LIMITED access using your Debit/ATM card for purchases and cash withdrawals beginning 3:00pm PST on Friday, May 31, 2024 through Sunday, June 2, 2024. Please plan ahead or have other source of cash/purchase as a backup. Please refer to the schedule above for other services impacted during the upgrade process.

Yes, the Debit/ATM card system will go offline beginning 3:00pm PST on Friday, May 31, 2024 through Sunday, June 2, 2024. You will have LIMITED access using your card for purchases and cash withdrawals during this time as well as balance inquiries, deposits, and transfers.

Yes, your accounts and personal information are secure. The safety and security of your accounts and your personal information is always a priority for FFCU. The new system uses the latest advances in data security. In addition, your funds are insured by the National Credit Union Administration per share holder, for each account type up to $250,000.

Yes, we will continue to maintain the industry best practices and keep member security top of mind throughout the upgrade. Member privacy and security are our priority during the upgrade, and the new system will provide even more safeguards to protect sensitive information.

Your account number will stay the same and will not affect any existing electronic payments or checks you have. However, the “Suffix” that distinguishes the various share accounts you have (ie. A, S, 1, 5, H, M) for example will change.

No, these transactions will be processed without interruption. It is not necessary to contact your employer or others who deposit or withdraw funds from your accounts.

No, all check information will remain the same. You can continue to use your existing checks, however, when you need to reorder, please contact us for the most up to date information.

No, all debit cards and ATM cards and their PINs will remain the same. Cards may be used throughout the upgrade with Limited access. The Debit/ATM card system will go offline beginning 3:00pm PST on Friday, May 31, 2024 through Sunday, June 2, 2024. You will have LIMITED access using your card for purchases and cash withdrawals during this time as well as balance inquiries, deposits, and transfers.

Yes. Please refer to the schedule above for timing of the service interruption during the upgrade. You will need to re-enroll to online banking when it is available on Monday, June 3, 2024 with your personal information. Your current scheduled and recurring internal transfers will transfer over to the new Online Banking system, however, your existing Alerts will not. Good News! When you re-enroll and log in, you will see that we brought back the Account-to-Account and Person-to-Person services for your convenience.

Yes, previous account history will convert over to the new Online Banking system.

No, your current e-statements will not be transferred to the new Online Banking system. If you are currently enrolled in e-statements, please download/save your e-statements prior to Friday, May 31, 2024. You will begin building up your e-statements beginning with the first statement under the new online banking system for statement ending May 31, 2024. Additionally, your e-statements will have a new look when you start receiving your new e-statements.

You will still receive your paper statements if you are currently enrolled in paper statements, however, your paper statements will have a new look. View a sample of the new paper statement above.

Yes. Please refer to the schedule above for timing of the service interruption during the upgrade. Active Bill Payees and recurring payments will not transfer over to the new Bill Pay system. Please print/save all of your current active Bill Payee and recurring payment information as you will need to re-enter this information in the new Bill Pay system. You will need to re-enroll to Bill Pay after you re-enroll to the new Online Banking system when it is available on Monday, June 3, 2024.

Any payments scheduled for Friday, May 31, 2024 will still be processed, however, we highly encourage you to schedule your bill payments or reschedule your existing bill payments for a date prior to the 31st to avoid payment interruptions.

Yes. Please refer to the schedule above for timing of the service interruption during the upgrade. You will need to download the new Mobile App when it is available in the Apple and Google Play store. Unfortunately, availability of the new Mobile App is determined by Apple and Google. The app availability will be posted in the above link, so please check back after the upgrade is complete for updated status. Good News! When you re-enroll and log in, you will see that we brought back the Account-to-Account and Person-to-Person services for your convenience.

Upgrading to a new core technology will enable FFCU to operate more efficiently as well as provide new functionality and benefits but expect some service interruptions. Please refer to the schedule above for timing of service interruptions during the upgrade.

Please visit this upgrade page often before, during and after the upgrade to get the latest updates. If you are enrolled in e-statements, be sure to download and archive your previous statements for records. You might also print your recent account history prior to the upgrade as potential reference you might need later. In addition, please note that you are welcome to come to the Credit Union at any time, during our normal business if you have additional questions regarding the upgrade.

All services and access with the exception of the Mobile App will be available on Monday, June 3, 2024, however, all branches will be closed on this day for continued testing. When our branches re-open on Tuesday, June 4, 2024 we will have our system partners assisting credit union staff in our branches for a couple days so you may see some new faces. Additionally, our system partners will be providing phone support from June 4, 2024 to June 17, 2024 so you may also hear some new voices when you call us at (310) 432-2344. You may also call our dedicated partner support team directly at (833) 366-9204 during this period.